Memory shows up but later disappears until rebooted.

[tph2]

I'm having an issue that my ram shows up when I start my computer but then sometime shortly after (30+ minutes) it disappears.


When powered on everything shows up fine. Then it is still listed but the temps are greyed out, then later it is just completely gone.

Screenshots attached.

I am not using any other type of monitoring software or RGB control software and this is a clean Windows install of about a week ago.

Shows up again as normal after a reboot each time. Not sure what to check or what may be causing the issue.

Using HWinfo64 verison: 8.26-5730


System:
Windows 11 Pro
CORSAIR Dominator Titanium 64GB (2 x 32GB): CMP64GX5M2B6000Z30
9700X CPU
Mother board: MSI X870E Carbon
5070 TI

Any help would be appreciated.

Thanks

 

[Martin]

Not even running MSI Center? Does the memory sensor completely disappear after next run?
Please attach the HWiNFO Debug File when the problem happens.

 

[tph2]

No, did not install MSI Center.

Memory is totally gone after a while until I reboot again. Debug file attached.

Thank you for your time.

 

[Martin]

I don't know why but the entire SMBus interface used to access DIMMs and some sensors is in a stuck (permanent busy) state.
If you're sure that there's no other software running that could also be using this interface, it could mean some hardware issue.

 

[tph2]

Unless NVidia app(which wasn't running) is but not sure how to disable that. Other than that I cannot think of anything.

Would the hardware issue be on the ram or motherboard side? Not really sure how to troubleshoot. System seems stable.

Thanks again

 

[Martin]

Hard to say, more likely on RAM side. Try to re-seat the DIMMs.

 

[Zach]

I'm having an issue that my ram shows up when I start my computer but then sometime shortly after (30+ minutes) it disappears.


When powered on everything shows up fine. Then it is still listed but the temps are greyed out, then later it is just completely gone.

Screenshots attached.

I am not using any other type of monitoring software or RGB control software and this is a clean Windows install of about a week ago.

Shows up again as normal after a reboot each time. Not sure what to check or what may be causing the issue.

Using HWinfo64 verison: 8.26-5730


System:
Windows 11 Pro
CORSAIR Dominator Titanium 64GB (2 x 32GB): CMP64GX5M2B6000Z30
9700X CPU
Mother board: MSI X870E Carbon
5070 TI

Any help would be appreciated.

Thanks

I can see also one of your chipsets going gray on your second screenshot.
That happened to me also (along with DIMM graying like yours) when I was running too low of DRAM voltage.

I see its running only 1.1V and I'm guessing its running on a JEDEC profile and not on XMP/EXPO one?
Maybe try 1.2V?
Or try to switch to XMP/EXPO profile?

How is your SOC voltage? (VDDCR_SOC SVI3 TFN)