Laptop shutdown when HWINFO64 is running

[KomAndr007]

Hello everyone. I have an MSI Raider laptop with 14900HX, Windows 11 Pro. I encountered the following problem/bug. If I do not change anything in the processor parameters, then HWINFO always works without problems. But if I change something in the processor parameters (undervolt), then when HWINFO is running to monitor various indicators, after some time, under unknown circumstances, the laptop turns off. Sometimes this happens when HWINFO is running and I launch the game at some point during the game, sometimes when I launch the test in Aida64. If I undervolt and do not launch HWINFO in the same usage scenarios, the laptop never turns off. What could be the problem? Maybe some settings in the program affect this?

 

[Martin]

Hard to say what could be causing this without seeing the HWiNFO Debug File.
Maybe try to disable monitoring of the MSI EC sensor or entire "EC Support" in main settings.

 

[KomAndr007]

Hard to say what could be causing this without seeing the HWiNFO Debug File.
Maybe try to disable monitoring of the MSI EC sensor or entire "EC Support" in main settings.

I don't think I've seen such a feature in the program settings? Where can I find it more precisely?

 

[Martin]

You can disable monitoring of the EC sensor by hitting Del over its heading.
Or complete disable EC:

 

[KomAndr007]

You can disable monitoring of the EC sensor by hitting Del over its heading.
Or complete disable EC:
View attachment 12465

Tried to disable EC Support yesterday, after that there were no shutdowns for an hour. Thank you. I am not closing the topic yet, I will try to test it again, I will report the result.