HWiNFO64 crashes when closing

Cer

New Member
Hello, I'm having a problem with HWiNFO64 for a while now. My motherboard is a Gigabyte Z890M GAMING X. Every time I close HWiNFO 64 (v8.25, Build 5715 and even older versions), an error message occurs in the Windows Event Viewer which looks the following:

Fehlerhafter Anwendungsname: HWiNFO64.exe, Version: 8.25.5715.0, Zeitstempel: 0x6808b18d
Fehlerhafter Modulname: ntdll.dll, Version: 10.0.26100.3912, Zeitstempel: 0xbae89f93
Ausnahmecode: 0xc000000d
Fehleroffset: 0x0000000000097f5f
Fehlerhafte Prozess-ID: 0x3AD0
Fehlerhafte Anwendungsstartzeit: 0x1DBBD33778A7E91
Fehlerhafter Anwendungspfad: C:\Program Files\hwi_825_5715\HWiNFO64.exe
Fehlerhafter Modulpfad: C:\WINDOWS\SYSTEM32\ntdll.dll
Berichts-ID: ecbea4b3-0c93-4de3-b574-5c5593de7911
Vollständiger Name des fehlerhaften Pakets:
Fehlerhafte paketbezogene Anwendungs-ID:

This happens when I use Full mode, Sensors-only and Summary-only. Only when I choose Memory-only the problem doesn't happen.

Maybe there is a solution to this. I have attached the HWiNFO64 Debug File and Report File.
 

Attachments

Last edited:
Hmm, the attached Debug File doesn't indicate any abrupt termination of HWiNFO, so the problem must happen at application cleanup.
I noticed that you have an Intel B-series GPUs. We have observed such problem during HWiNFO termination due to some issue in Intel graphics drivers. Please try to upgrade the Intel Graphics Driver.
I have also submitted this problem to Intel, let's see if they will fix it...
 
Last edited:
Thank you for your answer and your effort. I have updatet the Intel Arc driver to the latest version (32.0.101.6790).
The driver also included a firmware update for the graphics card, but unfortunately the problem still exists.
 
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