HWInfo uses 10% and won't shut down

[Bobwhit]

HWinfo will start using 10% of my CPU for no reason. If I try to shut down HWInfo via the Traybar and right click the icon and Quit the icon disappears but the process continues. I have to shut down the HWInfo process via TaskManager.

 

[Martin]

Please attach the Debug File of the problem: https://www.hwinfo.com/forum/threads/read-this-before-submitting-a-report.241/

 

[Bobwhit]

I cannot attach a debug file - it keep saying that the file is too big. I zipped it down to 3k and it's still too big.

 

[Martin]

Can you use some public file sharing service?

 

[Bobwhit]

baddebug.zip on my Google drive:

baddebug.zip

drive.google.com

 

[Martin]

That looks like there's some other application conflicting with HWiNFO.
What other monitoring, tweaking or fan/RGB control tool are you running?

 

[Bobwhit]

I was running HWMonitor - however this is not necessary for the 10% to start. I will try to capture another debug file without HWMonitor. There is no obvious way to trigger the 10% - it just seems to happen and then won't stop until I shut down the HWInfo process.

 

[Martin]

No other Fan Control app or perhaps ArgusMonitor? Those were also known to cause such issues.

 

[Bobwhit]

It finally did it again. Although this time when I shut HWInfo, it also shut the process:

baddebug.zip

drive.google.com

 

[Martin]

Try to disable PresentMon support in main settings.

 

[Bobwhit]

That might have done the trick. No problems since. Perhaps a little more intelligence in the installer to take a quick look at the hardware and turn off unneeded things like this Intel helper in my all AMD system. Thanks for your help.

 

[Martin]

PresentMon is an Intel thing but it works on all systems for measuring graphics performance.
If this causes problems then there might be an issue with GPU drivers..

 

[butterywafflecake]

Are you monitoring anything? Sensors-only or Shared Memory for example?